Returns & Exchanges

At East End Cellars, we strive to ensure your premium selections arrive in perfect condition, and we offer a flexible return policy for items that are damaged, faulty, or incorrectly delivered. Please ensure all returns are initiated within 14 days of purchase to qualify for a full refund or exchange.

1

Contact Our Team

Email our customer service department with your order number and a brief explanation of the issue, including photos if the product arrived damaged.

2

Receive Authorization

Wait for our team to review your request and issue a Return Merchandise Authorization (RMA) number along with specific shipping instructions.

3

Pack Securely

Place the items in their original packaging or an equivalent protective bottle carrier to ensure they are not damaged during the transit back to our cellar.

4

Final Inspection

Once we receive and inspect the returned goods, we will process your refund to the original payment method or dispatch your replacement bottle within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing