Frequently Asked Questions

Your guide to premium wine, spirits, and delivery services.

How much does shipping cost within Australia?

We offer flat-rate shipping across Australia. Rates are calculated at checkout based on your location, with free standard shipping available for orders over $200.

Can I track my order once it has been dispatched?

Yes, once your order leaves our cellar, you will receive an email with a tracking number and a link to monitor your delivery's progress.

Do you offer same-day delivery for local customers?

We provide local express delivery for selected postcodes. Orders must be placed before 12 PM to qualify for same-day arrival.

What is your return policy for damaged or corked wine?

If your bottle is damaged in transit or shows signs of being corked, please contact us within 7 days of receipt to arrange a replacement or refund.

Is an ID check required upon delivery?

Yes, in accordance with Australian liquor licensing laws, someone over the age of 18 must be present to sign for the delivery and provide valid photo identification.

Can I include a gift message with my purchase?

Absolutely. During the checkout process, you can select the 'Gift' option to include a personalized message that we will print on a premium card for the recipient.